Privacy Policy

Effective date: July 23, 2026

Daytona USA LLC, operating as Daytona Plumbing & Home Services (“Daytona,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request services, communicate with us, or receive text messages from us.

1. Scope

This Policy applies to information collected through https://www.daytonaplumbing.com, website forms, telephone calls, email, SMS/MMS messages, estimates, invoices, appointments, and the delivery of plumbing-related, handyman, maintenance, painting, installation, and other home services. It does not apply to websites or services operated independently by third parties.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, telephone number, email address, and service address.
• Service-request information, including the requested work, property details, photographs, availability, access instructions, and communications about the job.
• Transaction information, such as estimates, invoices, payment status, and records needed to provide or document services. Payment-card details may be processed directly by a payment provider and may not be stored by us.
• Communication records, including calls, emails, SMS/MMS messages, customer-support inquiries, appointment confirmations, and consent or opt-out records.
• Website and device information, such as IP address, browser type, device type, pages viewed, referring pages, and cookie or analytics data.
• Any other information you voluntarily provide to us.

3. How We Collect Information

We collect information directly from you when you contact us, submit a form, call or text our business number, request an estimate, schedule a visit, approve work, make a payment, or otherwise communicate with us. We may also collect limited technical information automatically through cookies and similar technologies. We may receive information from service platforms or referral sources when you request that they connect you with us, subject to their own privacy practices and your permissions.

4. How We Use Information

We may use information to:

• Respond to inquiries and evaluate service requests.
• Prepare estimates, schedule or reschedule visits, dispatch technicians, and provide appointment or arrival updates.
• Perform services, purchase or coordinate materials, process payments, issue invoices, and maintain business records.
• Provide customer support, resolve concerns, and follow up after service completion.
• Send conversational and informational communications that you requested or consented to receive.
• Operate, secure, improve, and analyze our website, communications, and services.
• Prevent fraud, misuse, safety incidents, and violations of our terms.
• Comply with legal obligations and protect our rights, customers, personnel, and property.

5. SMS and Mobile Messaging Privacy

When you provide your telephone number and consent to receive SMS/MMS messages, we may send conversational and informational messages regarding your service inquiry, requested estimate, appointment scheduling, confirmation or reminder, technician arrival, delay or rescheduling, job status, invoice or payment status, customer support, and service follow-up.

Messaging frequency varies. Message and data rates may apply. You may reply STOP to opt out at any time. You may reply HELP for assistance or contact us through https://www.daytonaplumbing.com. Consent to receive text messages is not a condition of purchasing services. After an opt-out request, we may send one final confirmation message and will not send additional SMS/MMS messages unless you opt in again, except where a response is necessary to address a message you initiate or is otherwise permitted by law.

We may use communications providers solely to transmit and support messages on our behalf. Such providers may process mobile information only as needed to deliver the service and may not use it for their own marketing. We maintain records of consent, message activity, and opt-out requests as reasonably necessary for compliance and operations.

6. How We Disclose Information

We may disclose information only as reasonably necessary in the following circumstances:

• Service providers: hosting, communications, scheduling, payment, accounting, analytics, customer-management, and other vendors that perform services for us under appropriate restrictions.
• Technicians and contractors: personnel or contractors involved in evaluating, scheduling, or completing the requested work, limited to information needed for that purpose.
• Professional advisers: attorneys, accountants, insurers, and consultants when reasonably necessary.
• Legal and safety purposes: when required by law, legal process, or a good-faith belief that disclosure is necessary to protect rights, safety, property, or the integrity of our services.
• Business transactions: in connection with a merger, financing, sale, reorganization, or transfer of business assets, subject to appropriate confidentiality protections.

We do not sell personal information, and we do not share mobile opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes.

7. Cookies and Analytics

Our website may use cookies, pixels, logs, and analytics tools to remember preferences, understand site usage, maintain security, and improve performance. You can control cookies through your browser settings, although disabling certain cookies may affect website functionality. Third-party analytics or embedded tools may collect information under their own privacy policies.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, document consent and opt-out requests, meet tax or accounting requirements, and comply with applicable law. Retention periods vary by the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, communication method, or storage system is completely secure, and we cannot guarantee absolute security. Please do not send highly sensitive information through ordinary email, website forms, or SMS unless specifically requested through a secure method.

10. Your Choices and Privacy Requests

You may ask us to update or correct your contact information, request information about our handling of your data, or request deletion where applicable. We may need to verify your identity and may retain information when required for legal, safety, accounting, contractual, or recordkeeping purposes. To stop text messages, reply STOP. To adjust email communications, use any unsubscribe method provided or contact us through our website.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it as appropriate.

12. Third-Party Links and Services

Our website or communications may link to third-party websites, payment pages, service platforms, maps, or social-media services. We are not responsible for the privacy or security practices of third parties. Review their policies before providing information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with a new effective date. Material changes may also be communicated by an additional notice when appropriate.

14. Contact Us

For privacy questions or requests, contact Daytona USA LLC through the contact information or contact form available at https://www.daytonaplumbing.com. Please identify your request as a “Privacy Request” and provide enough information for us to respond.